• Isuzu
  • Volvo
  • Mack

DURHAM TRUCK & EQUIPMENT SALES & SERVICE

610 FINLEY AVE
Directions Ajax, ON L1S 2E3

  • Sales: 1 (888) 868-1547
  • Service: 1 (866) 950-7107
  • Parts: 1 (866) 950-6930

Customers Come First

Job Openings

Interested in joining the team here at Durham Truck & Equipment Sales & Service?

Thank you for your interest in Defense Holdings, Inc. All positions are currently filled. Please visit our site again for future job postings that may relate to your experience and talents. - See more at: http://www.dh-inc.com/careers/136-no-positions#sthash.aUDnrQ5U.dpuf

Thank you for your interest in Defense Holdings, Inc. All positions are currently filled. Please visit our site again for future job postings that may relate to your experience and talents. - See more at: http://www.dh-inc.com/careers/136-no-positions#sthash.aUDnrQ5U.dpuf

Shipping & Receiving (AJAX)

Who We Are:

We are a progressively growing Heavy Truck Dealership in Southern Ontario.

Our ideal candidate must have a minimum of 1 to 2 years experience in shipping & receiving, preferably in the automotive or Heavy Truck Service Industry. He/she must be detail oriented, multi-tasker and have the ability to navigate proficiently across a wide range of software packages as well as bring a high level of customer service excellence to this role. This is a full day time position.

Job Description:

  • Accurately checks and prepares shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities and methods
  • Oversees incoming and outgoing shipping activities to ensure accuracy, completeness and condition of shipments
  • Inspects loading operations to ensure compliance with shipping specifications
  • Inspects material handling equipment for defects and shortages or missed shipments for further follow up
  • Directs movement of shipments from shipping and receiving platform to storage and work areas
  • Compiles records of unfilled orders
  • Strong ability to use computerized systems
  • Cycle counting on a monthly basis to ensure all stock is check to inventory totals each month for auditing compliance includes all parts at all locations
  • Loading and unloading of parts to locations as per requested in a safe and secured manner
  • Delivery of parts to customers across our GTA footprint, as a back up driver
  • Proper PPE is required and company uniform is provided
  • Abide by all company health & safety policies and practices at all times


Qualifications:

  • Class G - Drivers License
  • Proven customer service skills in branding our business
  • Strong attention to detail
  • Physically lift up to 50lbs repetitively
  • Positive "can do" attitude
  • Ability to work in a team environment
  • Responsible to themselves and to their job in supporting the culture in a positive way. At every interaction, either with internal or external customers we must work to make each experience a rewarding one
  • Encouraging an environment of mutual respect from all its employees as a standard job requirement. We are to nurture growth, team dynamics and cohesiveness, diversity, inclusion, encouragement and cheerleaders for each other and the brands we represent

**Other duties as assigned

Please submit your resume and cover letter to administration@durhamtruck.com. No phone calls please.




Service Advisor, Foreman and 310T Technician (AJAX)

Who We Are:

We are a progressively growing Heavy Truck Dealership in Southern Ontario.

Our ideal candidate must have a minimum of 3 to 5 years experience in the Heavy Truck Service Industry. He/she much be a high performer, juggle competing demands and be able to work under pressure, and bring a high degree of customer service excellence to this role. 310T license technician/apprentice is preferred.

Job Description:

  • Handle counter service calls and customer walk-ins, coordinating work loads.
  • Book appointments, opening and processing work order with accurate and complete customer information (i.e. ownership).
  • Scheduling mechanics and manage workflow of repair orders in service bays, ensuring technicians and apprentices are managing work expectations and keeping within the required times per job to meet the service departments efficiency targets consistently.
  • Ensuring availability of parts and timing of shipments to ensure continuity of business flow.
  • Diligence in posting on-going "task" updates on work orders, increasing front-end accuracy and decreasing back-end workloads, as well as decreasing lost revenues to the service department.
  • Customer "on-time" diagnosis follow up, ensuring our customers are aware of updated through the repair processes.
  • Understanding warranty work, verification and service contract coverage documentation.
  • Develops estimates by costing materials, supplies and labour; calculating customers payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Invoicing, maintaining records and accuracy for problem solving and corrective action and all work performed in the service department.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Keen eye to build our customer database, increase productivity and manage people and tasks proficiently.
  • Ascertains automotive problems and service by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records, examining service schedules.
  • Hands on repairs where needed; adding expertise and experience to the shops apprentice and more junior technicians
  • Continuous personal improvement and updating job knowledge by participating in external/internal educational (online/in-class) manufacturers training opportunities and trade publications.
  • Enhances the organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Building TQM - Total Quality Management methodologies.
  • Secure key holder, maintaining security and integrity off all vehicle key check-ins
  • Maintain Fuel Key for service department technicians


Qualifications:

  • 3-5 years' experience in Heavy Equipment/Automotive Service (REQUIRED)
  • 310T technical/apprentice license preferred
  • Standard Ministry of Transportation "G" license
  • Excellent customer service and communication skills
  • Ability to multitask and prioritize, handling demands with tact & diplomacy
  • Organized and detail oriented, with the ability to spot errors or gaps
  • Work under minimum supervision, and reports to Service Manager
  • Ability to lift up to 50lbs
  • Superior problem solving abilities

**Other duties assigned



Please submit your resume and cover letter to administration@durhamtruck.com.  No phone calls please.



310T Technician (AJAX)

Candidate must have a minimum of 3 to 5 years' experience in the Heavy Truck and/or Automotive Service Industry. They must be a high performer, juggle competing demands and be able to work under pressure, as well as bring a high degree of technical expertise to this role.

 

Job Description:

  • Perform diagnostics tests for routine and complex maintenance procedures
  • Determine a course of action for damaged parts and systems
  • Ability to communicate succinctly to the job Foreman and/or Service Advisor on repair analysis
  • Accurate diagnosis (symptoms, problems and causes)for the work to be performed and obtain approvals for work orders
  • Document all ongoing procedures on work orders including diagnostic codes, work to be performed and completed, parts ordered - complete and legible stories.
  • Accuracy in recording all stories on work orders to increase service revenues
  • Understand and work within job time lines to meet productivity quotas
  • Hands-on repair requirements to be followed for all required work to be performed
  • Test drive vehicles pre and post repairs for accurate assessments
  • Building on "Best in Class" customer service, ensuring all service, repairs and operational aspects of the vehicle when leaving our service department are in excellent working order with potential for additional value added revenues
  • Continuous personal improvement and updating job knowledge by participating in external/internal educational (online/in-class) manufacturers training opportunities and trade publications by required deadlines
  • Adhere to Health & Safety Policy withint he shop environment at all times, includes wearing all prescribed PPE


Qualifications:

  • 3-5 years' experience in Heavy Equipment/Automotive Service (REQUIRED)
  • Standard Ministry of Transportation "G" license
  • 310T Certification
  • Excellent written and communication skills
  • Work under minimum supervision, and reports to Service Manager
  • Physical strength with the ability to lift up to 50lbs
  • Ability to work in awkward and various positions at time with manual dexterity
  • Able to work in a noisy environment
  • Superior problem solving abilities


**Other duties as assigned


To apply for this position, please submit your cover letter and resume to administration@durhamtruck.com or fax to 905-426-2771 Attn: HR Dept.

No phone calls please.


Parts Driver - Full Time (AJAX)


Who We Are:

We are an expanding Heavy Truck Dealership in Ajax, ON and we are looking for a qualified Parts Delivery Driver to join our team.


Qualifications

  • 1-2 years' delivery driver experience
  • Strong customer service skills in branding our business
  • Physically lift up to 50 lbs repetitively
  • Positive "can do" attitude
  • Ability to work in a team environment


Responsibilities:

  • Proven use of computerized and manual mapping
  • Relay and receiving from dispatch
  • Professionalism in customer service
  • Loading and unloading parcels
  • Proper PPE is required and company uniform is provided
  • Responsible to themselves and to their job in supporting the culture in a positive way. At every interaction, either with internal or external customers, we must work to make each experience a rewarding one.
  • Encouraging an environment of mutual respect from all its employees as a standard job requirement. We are to nurture growth, team dynamics and cohesiveness, diversity, inclusion, encouragement and cheerleaders for each other and the brands we represent.


Job Type: Full-time 9:00a - 6:00p Monday to Friday

Job Location: Ajax, ON

Required experience: Delivery Driver 1 year

Required license or certification: Valid drivers license, clean abstract

Required education: Diploma/Certificate


To apply for this position, please submit your cover letter and resume to administration@durhamtruck.com or fax to 905-426-2771 Attn: HR Dept.

No phone calls please.


Inside Parts Sales Representative - Full Time (AJAX)

Our ideal candidate must have a minimum of 1 to 3 years experience in the Heavy Truck and/or Automotive Service Industry. He/she much be a high performer, juggle competing demands and be able to work under pressure, as well as bring a high degree of customer service excellence to this role.

Job Description:

  • Handle clients parts sales calls and walk-in inquiries with tact, diplomacy and professionalism at all times building lasting and positive business relationship.
  • Master navigating with ease and proficiency all internal parts ordering/catalogue software systems
  • Work as a positive team member at all times and when needed assist co-workers on parts sales questions to help them gain increased knowledge and autonomy as well as achieving their own personal sales goals.
  • Proactive in sourcing and generating new business month over month including re-connecting with past customers.
  • Maintain and build customer rapport by continuous relationship building with a keen eye to increasing our customer base to meet or exceed departmental and personal sales targets.
  • Continuous personal improvement and updating job knowledge by participating in external/internal educational (online/in-class) manufacturers training opportunities.
  • Enhances the organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the business, offer input on key areas of improvement or enhancement in areas currently working well or areas to approve upon.

Qualifications

  • 1 - 3 years' experience in Heavy Equipment/Automotive Service
  • Able to work autonomously with proven results
  • Work under minimum supervision and reporting to Parts Manager
  • Excellent customer service and communication skills
  • Ability to multitask and prioritize, handling competing demands with tact & diplomacy
  • Organized and detail oriented, with the ability to utilize your knowledge base to assist our customers in offering the value added benefits in each interaction
  • Work under minimum supervision, and reports to Service Manager
  • Ability to lift up to 50lbs
  • Superior problem solving abilities


**Other duties assigned

Please submit your resume and cover letter to administration@durhamtruck.com

No phone calls please.


DTE is an equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws.  Selection decisions are solely based on job-related factors.

 

Accommodation is available upon request for applicants and employees with disabilities under the AODA.